Refund policy

The 90-Day Clean Air Guarantee

Give WellisAir time to prove itself. We recommend that you run it in your home for at least 60 days. If you're still not happy, send it back within 90 days of delivery and we'll refund your full purchase price.

If your unit arrives damaged or defective, or you received the wrong item, we cover everything; contact us right away. Returns must include all parts and the original packaging.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@wellisairusa.com. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return may be lost and ineligible for refunds. 

You can always contact us for any return question at support@wellisairusa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.